Exchanges and Returns

Exchanges or returns may be made within 7 (seven) days of receiving the product, provided it is in the same condition as when it was delivered.
Exchanges may be made under the following conditions:
- Product with a manufacturing defect;
- Received an incorrect product;
The customer must contact the Customer Service Center via email: JUNIORJORGE73@GMAIL.COM to receive instructions on how to return or exchange the product. The product must be returned via mail in the same condition as when received (original box, accessories, if any, manuals, receipt, etc.). Since we already offer free shipping with the purchase, the customer must pay for the return shipping cost.

To D´BRUCS, and in the case of exchanges, D´BRUCS will pay for the return shipping cost of the correct product.
Exchanges and returns will not be accepted in cases of:
- Misuse of the product;
- The product is not in its original packaging; - Damaged labels;
- Missing accessories;
- Signs of use.
- In the case of an exchange, if the above conditions are met, the customer may choose another product on our website or exchange it for the same product.
If the new product is more expensive, the customer will be required to pay the difference. If it is cheaper, the customer will receive the difference.
- In the case of a product return and refund, if the above conditions are met, the customer will receive only the amount paid for the product (we will not refund shipping, if applicable) through the same payment method used at the time of purchase. If the purchase was made using a credit card, the amount will be refunded on the customer's next invoice.
- In the case of payment via bank slip, the customer must provide a bank account number so we can process the refund (the refund period is 10 business days). ORDER NOT DELIVERED DUE TO INCOMPLETE ADDRESS OR
RECIPIENT'S ABSENCE:
It is not possible to change the delivery address after the product
has been posted. If the address is incorrect and the product is
returned to the sender, no further delivery attempts will be made to that address.
If delivery is not made due to a discrepancy in the
address provided by the customer, the customer is not entitled to a refund; they will need to repurchase the
product.
Please ensure there will be someone at the address to receive your
products. The Brazilian Postal Service makes three attempts to deliver
products. If there is no one at the address to receive the
order on any of these attempts, the package will be taken to
the nearest post office. In this case,
the recipient will need to pick up the package at the post office within 7 calendar days. If the
order recipient fails to pick up the package, according to the Post Office's
policy, the package will be returned to the sender, requiring
payment of a new shipping fee to resend the product.
All details related to delivery attempts, as well as
the address of the Post Office branch where the recipient should pick up their package if they are not at the address, are
recorded in the order tracking, which can be tracked on the
Post Office website using the tracking code provided by the store.