Shipping Policies

D´BRUCS uses the following shipping methods:
International Shipping Products
1.1. Purchase Policy
All products available in D´BRUCS are shipped
directly from our suppliers abroad (Europe, the United States, and China) to the address provided at the time of purchase.
Delivery takes 15 to 45 business days (on average)
after the product is posted, depending on the location. Shipping takes up to 7 business days after payment is confirmed in our system.
Orders placed via bank slip take 1 to 3 days
for payment confirmation in our system.
We provide a tracking code so customers can track
the progress of their order. Please note: In certain cases, this delivery time may extend by a few more business days due to delays, strikes, recesses, periods of high demand at the Post Office, and other situations beyond our control.
The store guarantees delivery of the order; we are responsible for refunding the full amount paid for products that are misplaced or lost during the delivery process.
1.2. Insured Shipping
"If the product is delayed and not delivered within 90 business days of posting, the amount paid will be fully refunded on that date."
Please note: You may receive more than one package if you make more than one purchase on our website, as your products may come from different suppliers. So, if you receive one product first and then another, don't worry, this is completely normal.
1.3. Order Tracking
Products will be shipped by post or another carrier.
There will always be a tracking code that allows the customer
to monitor the delivery progress. D´BRUCS is committed
to instructing the customer on how to track their products. The code
for accessing tracking will be sent to your email as soon
as it is available for D´BRUCS.
The order tracking code is provided 3 to 9 business days
after confirmed payment.
The tracking code may take 5 to 10 days to
begin displaying shipping information on the postal service website.
We recommend the "Muambator" app to track your
order; it will send notifications as your order arrives
at its destination.
General Conditions (Attention)
2.1. Order Addressing
D´BRUCS will arrange for the products to be shipped to the address
requested by the customer. Therefore, to avoid any problems with the delivery of your order, please be careful when filling in the address where you wish to receive your order.
2.2. Recipient Absent
Please ensure there will be someone at the address to receive your
products. The Postal Service makes three attempts to deliver
products. If there is no one at the address to receive the package on any of these attempts, the package will be taken to the
closest Post Office branch. In this case, the recipient of the package will need to pick it up at the Post Office branch within 7 calendar days. If the
recipient fails to pick it up, according to Postal Service rules, the package will be returned to the sender, requiring payment of a new shipping fee for resending the product. All details related to delivery attempts, as well as the address of the Post Office where the recipient should pick up their package in the event of absence, are recorded in the order tracking, which can be tracked on the Post Office website using the tracking code provided by the store.
2.3. Incorrect or Incomplete Address
D´BRUCS is not responsible for incorrect or incomplete destination addresses for orders placed at the store.
If an incorrect or incomplete address is provided, according to Post Office rules, the package will be returned to the sender, and no further delivery attempts will be made to that address.
If delivery is not successful due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund; they will need to repurchase the product.
By making a purchase on our website, the customer agrees to the terms and conditions set forth herein by D´BRUCS.
D´BRUCS Team